Compliance

Unicare is fully regulated by the Care Quality Commission (CQC). We are committed to providing a safe, caring, responsive, effective and well led service. Our most recent inspection report can be viewed by clicking here. As part of our commitment to improving and maintaining service quality, Unicare London subscribes to the Social Care Commitments and internally promotes a culture of openness and candour:

What to expect from us.

Handle your home care enquiry with the urgency it requires

  • Our Care Coordinator will visit you to carry out a comprehensive assessment of your circumstances, needs, preferences and wishes.
  • Following your initial assessment, provide and explain to you a no obligation estimated cost for your proposed care package.
  • Listen and respect your input and that of your family and representatives in the care planning process so that it reflects your needs, wishes and preferences
  • Make available any information we believe can help you to make a well informed decision about your care.
  • We will assess any risks surrounding the provision of care to you and plan with you how best to mitigate or eliminate them altogether.
  • Regularly review your service provision including your care plan and risk assessment to make sure they continuously adapt and reflect any changes in your welfare and well being.
  • Where there are gaps in the support you require, we will work with you to identify other suitable health and social care providers
  • We will assign and dedicate a trained and vetted carer to implement your care plan.
  • Our Care Coordinator or Registered Manager will regularly visit you to ensure all is going well.
  • Make sure that you are able to complain, compliment or comment on our service and your issues handled promptly
  • Regularly seek to hear your views about our service
  • Provide a Service User handbook
  • You can contact us at anytime, 24 hours a day, all year through 365 days for peace of mind.