About Us

unicare2

Our History

Unicare (London) Ltd was incorporated in 2004 as a private domiciliary care service provider. The Director and Nominated Individual, John and Angela Dadzie bring on board a wealth of management and social care experience and expertise as well as a deep understanding and knowledge of the dynamic health and social care market environment in the UK.

 

To-date, Unicare (London) is a leading, fully regulated and CQC compliant provider of domiciliary care services in London with capacity and capability to handle every aspect of your personal care needs for total peace of mind.

 

Over eleven years of Unicare service our management and care team have gained a wealth of knowledge, experience and expertise in providing a robust domiciliary care service and ably matching trained caregivers with vulnerable adults in need of personal care in the safety, comfort and warmth of their homes.

 

We pride in providing high quality personal care services to individuals in their own homes. Our person centred care approach is holistic and designed to promote and enrich the best quality of life, independence and dignity whilst fulfilling each individual’s chosen lifestyle, preference and wishes.

 

At Unicare London we pride ourselves of a consistently high quality and first class service that is driven by a professional management team committed to excellence and a workforce of trained and experienced caregivers committed to delivering a personalised and compassionate one-to-one care service. Our domiciliary care service offers choice to remain independent in the comfort of one’s own home, without compromising on the quality of care and service.

 

For more information, please contact us on 0208 959 9195  and have a confidential, no obligation chat with our friendly Registered Manager or Care Coordinator. You can also simply click on these links to request a Call Back; Free Assessment; or Request a Brochure. Our service operates 24/7, all year round.

 

Our Mission is to provide high quality person centred care that serves our clients’ best interest, every the time, all the time.

 

Our Statement of Purpose:

It is our mission to provide high quality person centred care that serves our clients’ best interest, every the time, all the time. In doing so we to provide support services to our Service Users in an understanding, sympathetic and exemplary manner using experienced and professional support workers who really care. It is our resolve to deliver excellent services to meet the required needs of our Service Users. At Unicare (London) Ltd, we are committed to excellence in everything we do. Among other things, Unicare (London) Ltd aims:-

  • To focus on service users by aiming to provide personal care and support in ways which have positive outcomes for service users and promote their active participation.
  • To ensure that we are fit for our purpose by examining our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our service users and their relatives and friends.
  • To work for the comprehensive welfare of our service users by aiming to provide for each service user a package of care that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other stakeholders and professionals to help to maximise each service user’s independence and to ensure as fully as possible the services user’s normal living in the community.
  • To meet assessed needs by providing services only after ensuring that a potential service user’s needs and preferences are thoroughly assessed. We aim to ensure that the care we provide meets the assessed needs of each service user, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.
  • To provide quality services by whole-heartedly committing to provide top quality services and to continuous improvement in the level of the care we offer.
  • To employ a quality workforce by setting standards for our managers and staff on the basis of the national occupational standards for the care industry set by the National Training Organisation.

By so doing Unicare (London) Ltd aims to:

  • Be recognised as one of the UK’s leading homecare providers
  • Meet the needs of our customers and act in their best interest at all times.
  • Be known by our customers for our excellence in providing work of exceptional quality and value for money.
  • Meet and exceed our customers’ expectations.
  • Understand our customers’ requirements and match them as effectively and as professionally as possible.
  • Ensure we are guided and adhere to established Policies and Procedures and follow industry best practice in delivering care to our customer is at all times.
  • Regularly ask for comments from our service users.
  • Ensure we always follow the National Minimum Standards of care laid out by government.
  • Promote Independence, Choice, Rights and Development of our Service Users.
  • Provide challenging and rewarding opportunities as well as supportive environment for our support workers
  • Maintain and improve high levels of integrity and expertise in our organisation.
  • Continually invest and improve our workforce to maintain our excellence.
  • Look for ways to continually improve our facilities.
  • Work in partnership and collaboration with external agencies to develop systems that will enable us deliver high quality service.

 

Our Values: At Unicare London, we understand how important choosing a personal care service provider is and appreciate the level of trust and confidence that is implicit in preferring Unicare as your provider.

 

As your preferred personal care provider we equally promise to serve and uphold the values and principles that reflect this trust and confidence, including:

  • Delivering a person centred and holistic care service. We believe that every individual is unique and is best served when their personal needs including their physical, mental, spiritual, emotional, social, financial, health and practical needs are identified, understood and fulfilled. At Unicare we recognise and apply a one–to-one, person centred and holistic care approach by ensuring that our care plans and implementation reflect each individual’s unique qualities and abilities, needs, interests, preferences and wishes. In practice this means that during our care planning process our assessment of your needs and circumstances respectfully covers your views and those of your family and representatives are respected; that our assessment

 

  • Collaboration with other providers identified in your care plan. We recognise and understand that the needs of our clients can sometimes be complex and multiple, and requiring collaboration with various other health and social care providers. We believe that we best serve our service users interest and achieve higher levels of quality care and experience when we collaborate and work seamlessly together. We’re therefore genuinely dedicated to working with your family and representatives, GPs, nurses, hospitals, voluntary organisations and other health and care agencies to provide the best package of care as and when you need it.

 

  • Promoting and maintaining your respect and dignity. We believe that outstanding personal care that respects individual privacy, promotes independence and self esteem is best achieved when the people in our care are treated with respect and dignity. Our experience shows that we best achieve this when we actively focus our energies and resources on recruiting the right staff, conducting proper induction and providing support through on-going learning and development. Service users can expect to experience and be treated with respect and dignity all the time. Listening and learning from what you and others say about our service and staff. At the core of our service quality is our willingness to listen and learn. We recognise and understand that whilst we aim to provide the best and highest level of service, sometimes things do go wrong. We have built Unicare to be a transparent and candid provider, open to your comments, compliments and complaints.

 

  • Managing our services with integrity. At Unicare we believe that managing our services with honesty and integrity is vital to building a compliant, reliable and trusted care service. We ensure integrity is upheld throughout all our management practices including staff recruitment, development and support; quality management, service delivery and in the relationships we build in delivering a complete service package that meets our clients best interest.

 

Why Choose Unicare?

At Unicare London we have the experience, flexibility and scope to provide and support your domiciliary care needs either on a live-in basis or on hourly call basis for the number of hours and days of your choice to match your care and support needs all year round.

Here are eleven good reasons why choosing Unicare London is the right choice:

  1. Our scope of services is varied and wide and designed to best meet your needs, wishes and preference
  2. Our service is delivered by experienced caregivers trained, equipped and supported to match your care needs.
  3. We offer flexible care service options including “live-in care”, ‘waking night’, ‘sleep-in” or regular hourly calls for the number of hours and days of your choice all year round.
  4. Our care team is experienced, caring and compassionate and supported to keep it that way.
  5. Our management team is on call 24 / 7, all year round
  6. We have capacity to match your care needs with trained and skilled care givers
  7. We provide individualised, person centred care designed with you, your family and representatives.
  8. We provide dedicated personal care designed to promote and maintain independence
  9. We provide dedicated personal care designed to empower and promote individual choice and control over your care
  10. We provide dedicated personal care designed to promote and maintain personal respect and dignity
  11. We have the capacity, experience and competence to provide care for adults with mental health problems and challenging behaviour.

For more information, please contact us on 0208 959 9195 and have a confidential, no obligation chat with our friendly Registered Manager or Care Coordinator. You can also simply click on these links to request a Call Back; Free Assessment; or Request a Brochure. Our service operates 24/7, all year round.

What to Expect From us:

We will:

  • Handle your home care enquiry with the urgency it requires
  • Our Care Coordinator will visit you to carry out a comprehensive assessment of your circumstances, needs, preferences and wishes.
  • Following your initial assessment, provide and explain to you a no obligation estimated cost for your proposed care package.
  • Listen and respect your input and that of your family and representatives in the care planning process so that it reflects your needs, wishes and preferences
  • Make available any information we believe can help you to make a well informed decision about your care.
  • We will assess any risks surrounding the provision of care to you and plan with you how best to mitigate or eliminate them altogether.
  • Regularly review your service provision including your care plan and risk assessment to make sure they continuously adapt and reflect any changes in your welfare and well being.
  • Where there are gaps in the support you require, we will work with you to identify other suitable health and social care providers
  • We will assign and dedicate a trained and vetted caregiver to implement your care plan.
  • Our Care Coordinator or Registered Manager will regularly visit you to ensure all is going well.
  • Make sure that you are able to complain, compliment or comment on our service and your issues handled promptly
  • Regularly seek to hear your views about our service
  • Provide a Service User handbook
  • You can contact us at anytime, 24 hours a day, all year through 365 days for peace of mind.

For more information, please contact us on 0208 959 9195  and have a confidential, no obligation chat with our friendly Registered Manager or Care Coordinator. You can also simply click on these links to request a Call Back; Free Assessment; or Request a Brochure. Our service operates 24/7, all year round.